Latest News
Mar 29, 2017, 10:24 AM

A long time ago we had forums on the site, but then the spam came.  We hate spam and all its nastiness!  But just because we received a ton of spam, doesn't mean that we shouldn't be allowed to have a community.

So, we've decided to try this mess again.  We've added the forums back to the site, and have set up ReCaptcha to help cut down on the amount of spam that we receive.  With any luck, we won't get as much spam this time around and can keep the community forums open for all.

As usual, you'll find the link to our new forums in the menu above.  I do want to point out, however, that our help system and the forums are both two separate programs and do not share user account information.  This is on purpose as we want to have a separation between the forums and the help center.

Mar 28, 2017, 6:58 AM

For years we've been trying out different offerings for a support system.  We've tried Trello, Git Hub, Atlassian, and others.  At long last, we've decided that we'd be better off hosting the support system here on our own website.

You'll find our new support system located at help.CupCodeGamers.com, and a link to it in the menu above.  We are confident that bringing our support system onboard to our own web server that we'll be able to offer you a better response time, and that it will be easier for you to find and use. 

As far as we can tell, all aspects of the support system are fully functional, except file uploads.  We are working with our host to identify the problem for that and hope to have it resolved as quickly as we can.

EDIT: We've noticed that the new help system errors out after you submit a help ticket.  The ticket is still being submitted, but you will not receive any email confirmations.  We are working diligently to resolve this issue as quickly as possible.

The ticket system's email system has been fixed, and it is no longer erroring out after you submit a help ticket.  We are still working on the file uploads portion, until then all uploads are disabled for users.