Latest News
Mar 28, 2017, 6:58 AM

For years we've been trying out different offerings for a support system.  We've tried Trello, Git Hub, Atlassian, and others.  At long last, we've decided that we'd be better off hosting the support system here on our own website.

You'll find our new support system located at help.CupCodeGamers.com, and a link to it in the menu above.  We are confident that bringing our support system onboard to our own web server that we'll be able to offer you a better response time, and that it will be easier for you to find and use. 

As far as we can tell, all aspects of the support system are fully functional, except file uploads.  We are working with our host to identify the problem for that and hope to have it resolved as quickly as we can.

EDIT: We've noticed that the new help system errors out after you submit a help ticket.  The ticket is still being submitted, but you will not receive any email confirmations.  We are working diligently to resolve this issue as quickly as possible.

The ticket system's email system has been fixed, and it is no longer erroring out after you submit a help ticket.  We are still working on the file uploads portion, until then all uploads are disabled for users.

Mar 27, 2017, 12:06 PM

For the longest time we've been using WordPress as our website type, and that site has been hosted at NewsBlog.CupCodeGamers.com.  To make that work, we had to redirect all traffic from www.CupCodeGamers automatically, which would cause some browsers to toss out a security warning.

We've migrated our entire website back to www.CupCodeGamers.com so that the redirection is no longer necessary.  During that migration, we also changed our web system from using WordPress to Concrete5.  For the most part, our readers shouldn't notice much in the way of differences, other than just a simple visual difference.  For us, however, the differences are black and white.  For one, the new system makes it easier for us to make and manage our posts.

We've also updated our general policies on when and what we can post about.  We've been posting about our development projects as soon as we start them.  While this practice may work for many indie developers around the world, it does not work for us.  We often get into building a game, and realize that the game just won't be as much fun as we initially thought it would, so we then abandon the project to pursue other ideas.

The problem here is that if we've been posting about the game during development, we've now got some sort of following that is hoping the game gets completed.  Abandoning projects in that condition looks bad upon us, and causes the community to mistrust us as developers.  We don't want to look bad or lose the trust of our fans and followers, so we've discussed at length what our new policy will be regarding when and what to post.

First, we won't post anything about any of our projects unless enough work has been done on that project for us to release a Demo of the game.  In general, the game must be at a playable state before we can discuss the project with the public in any way.

Second, when we do discuss a project, we will NOT discuss future changes or features.  If it is not currently in the game, you won't hear a peep out of us about it.  This means that we also will not confirm or deny any features that are currently being worked on or are planned to be added.

We realize that these policies may have adverse effects upon the community, however, we believe that they will provide more positive benefits than negative ones.